A chatbot is an automated program that chats with users in real time. Simple chatbots follow a prepared script and set answers; modern AI chatbots are built on large language models (such as the models behind ChatGPT) and can answer freely worded questions.
Business benefits: answering outside working hours, instant replies to frequent questions (prices, opening hours, delivery), collecting enquiries (name, phone, need), booking appointments and showing order status. A chatbot can work on a website and on WhatsApp, Instagram and Telegram.
Chatbots have limits too. A bot only knows what it has been given, so a sound knowledge base and script are essential. For complex or sensitive questions there must always be a way to hand the conversation to a person.
Why it matters
When visitors do not get a quick answer, they often move on to another site. A chatbot gives the first answer at night and on holidays too, so enquiries are not lost.
How SaytPro helps
SaytPro builds chatbots with scripts tailored to your services, in the languages you need, and connects them to your site, messengers or CRM. Chatbot setup starts from 900 ₼.
